logo

Questions and Answers

  • Qandii is an all-in-one online marketplace designed to bring beauty enthusiasts, professionals, and vendors together. Whether you're looking to shop for beauty products, review a product, discover expert beauty advice, our platform provides everything you need in one place.

  • To create an account, simply click on the "Sign Up" button on the top right corner of the website. You’ll need to provide a valid email address, set a password, and fill in some basic information. Once registered, you can start shopping right away!

  • You can use the search bar at the top of the page to search for specific products or services. You can also browse categories like skincare, haircare, makeup, or spa treatments to narrow down your options.

  • To place an order, browse through the products, select the one you want, and click on "Add to Cart." Once you’re ready, go to your cart, review your items, and proceed to check out. You'll be prompted to provide shipping information and payment details before completing the purchase.

  • We use stripe as our payment method. We also offer Cash on delivery in all cities of UAE.

  • Yes, you can modify or cancel your order within 48hours of placing it. Please refer to our Cancellation Policy page for more details.

  • Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment. You can also log into your account and check your order status under "My Orders."

  • If you're not completely satisfied with your purchase, you can return or exchange it within 14 days. Please visit our Return & Exchange Policy page for detailed instructions on how to process a return or exchange.

  • Yes, all products sold on our platform are sourced from trusted and authorized vendors. We ensure that all products meet quality standards and are genuine, so you can shop with confidence.

  • Absolutely! After purchasing a product or experiencing a service, you can leave a review to share your thoughts with other customers. Simply go to the product or service page and click on the "Write a Review" button.

  • Sorry, currently we don’t, but we might soon.

  • If you have any additional questions or need assistance, you can reach out to our Customer Support team. Click on the "Contact Us" page for ways to get in touch with us via email, live chat, or phone.

  • Yes! We offer digital gift cards in various denominations. They are perfect for gifting beauty products or services to your friends and family. You can purchase them directly from our website and can be redeemed at our website at any time of the year.

  • Yes! If you’re a beauty brand or a professional offering services, you can sign up to become a vendor. Click on the “Sell on Qandii” option at the bottom of the homepage and follow the registration process.

  • First, make sure you're signed up for an account on Qandii. Browse through our products or services and add your desired items to the cart. At checkout, you’ll see an option to enter a promo code. Enter the code FIRST10 (or the specific code provided to you) in the “Promo Code” field. Your 10% discount will be automatically applied to your order total, and you can proceed with payment.

  • We’re sorry to hear that your order hasn’t arrived yet! Please contact our customer support service team at: customer.servicedxb@qandii.com

  • Sorry, only 1 promo code can be applied at a time

  • Sorry goods once opened, consumed cannot be returned

  • We’re sorry to hear that! Please contact our customer support service team at: customer.servicedxb@qandii.com

  • We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details.